Cookies in Chat Widget
No, and nothing is stored for tracking purposes.
If enabled by the customer, LocalStorage can be utilized to store chat logs. This allows returning users to continue their interactions without losing their previous conversation data. The customer can configure the retention period in the Kindly Platform.
Only the chat log and chat data is stored in LocalStorage.
The necessity for visitor consent for the Kindly Chatbot depends on how you categorize required services for your page or brand. Often, support tools like chatbots are considered essential services.