Example: Chatlog webhook
This example contains a Python Flask-RESTful app that receives a webhook from Kindly. Upon receiving the webhook payload, the app sends a request to the Kindly API to get the entire chat log for the relevant conversation up to that point.
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import os
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import pprint
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import requests
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from flask import Flask
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from flask_restful import Api, Resource, reqparse
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app = Flask(__name__)
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api = Api(app)
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parser = reqparse.RequestParser()
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parser.add_argument('message', type=str)
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parser.add_argument('chatlog_api_url', type=str)
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# Get your app key on the "Connect" page in the platform
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KINDLY_API_KEY = os.environ.get('KINDLY_API_KEY')
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class CreateTicketAPI(Resource):
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def post(self):
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"""
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Incoming webhook from Kindly
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The request body is going to contain several fields,
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but the only one we're interested in right now is `_links` and the nested field `chat`.
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"""
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args = parser.parse_args()
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chatlog_api_url = args._links.chat
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api_response = requests.get(
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url=chatlog_api_url,
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headers={
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'Authorization': KINDLY_API_KEY,
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}
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)
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if api_response.status_code != 200:
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# Uh-oh, did you set the right key?
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return {
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'reply': "Oops, something went wrong"
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}
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"""
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parse the data in the response
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"""
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chatlog = api_response.json()
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"""
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chat log should look something like this:
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{
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'chat': {
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'active': True,
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'bot_id': 4,
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'bot_name': 'webhook',
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'comments': [],
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'context': {'email': '[email protected]'},
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'created': '2017-12-20T10:18:04.558000Z',
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'first_name': None,
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'full_name': None,
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'gender': None,
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'id': '<CHAT ID>',
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'language_code': 'en',
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'last_name': None,
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'recipient_id': '<USER ID>',
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'source': 'chatbubble',
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'state': 'chatting',
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'taken_over': None,
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'updated': '2017-12-20T10:18:14.955000Z',
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'messages': [
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{
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'buttons': [],
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'created': '2017-12-20T10:18:07.912000Z',
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'exchange_id': None,
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'exchange_type': None,
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'from_bot': False,
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'id': '5a3a38dfd923ba4238c70caa',
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'message': 'create ticket',
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'name': 'You'
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},
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{
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'buttons': [],
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'created': '2017-12-20T10:18:08.057000Z',
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'exchange_id': '7f8601f0-b986-4acb-92f3-87b860f551d5',
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'exchange_type': 'usersays',
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'from_bot': True,
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'id': '5a3a38e0d923ba4238c70cab',
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'message': 'What is your email?',
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'name': 'webhook'
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},
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{
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'buttons': [],
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'created': '2017-12-20T10:18:14.938000Z',
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'exchange_id': None,
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'exchange_type': None,
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'from_bot': False,
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'id': '5a3a38e6d923ba4238c70cac',
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'message': '[email protected]',
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'name': 'You'
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},
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{
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'buttons': [],
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'created': '2017-12-20T10:18:14.949000Z',
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'exchange_id': '9c7bae1f-7bb3-4bb3-9782-1a9f77e356dc',
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'exchange_type': 'usersays',
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'from_bot': True,
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'id': '5a3a38e6d923ba4238c70cad',
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'message': 'OK, creating ticket now.',
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'name': 'webhook'
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}
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]
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}
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}
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"""
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"""
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Do what you want to do with the chatlog data
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"""
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pprint.pprint(chatlog)
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"""
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This example uses synchronous Python code, returning a response to the chat client at the very end.
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If the task you want to perform takes a little time, it might be wise to do the task asynchronously
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and return a response to the chat client ASAP.
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"""
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return {
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# You can leave out the reply if you want, just make sure you send a 200 OK response
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'reply': "Ticket created. Check your inbox ({email}) for updates.".format(email=chatlog['chat']['context']['email']),
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}
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api.add_resource(CreateTicketAPI, '/create_ticket/')
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if __name__ == '__main__':
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app.run(debug=True, port=3333)
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