Cookies & Local Storage

this document explains what data the kindly chat widget stores on a visitor's browser use of cookies the kindly chat widget does not store any cookies for tracking or identification purposes use of local storage for conversation history to enhance the user experience, the widget can be configured to use the browser's local storage this is not a cookie and serves a purely functional purpose its sole function is to store chat history, which allows a returning visitor to see their previous messages and seamlessly continue their conversation if this feature is disabled, the chat history will be lost when the user leaves the page the only data saved in local storage is the chat log and its associated conversation data you can configure the data retention period for this history directly within the kindly application visitor consent the requirement to obtain consent from a website visitor before the chat widget loads depends on how you classify services for your website and brand many organizations categorize functional support tools like chatbots as an "essential service," which often do not require explicit prior consent under privacy regulations such as gdpr however, it is your responsibility to evaluate your own legal and privacy requirements and to implement your site's consent management accordingly