Ticket webhooks (BETA)
You can set up webhooks that are triggered on Kindly ticket events. This is useful for e.g. logging customer stories into a third-party tool, building custom analytics, and sending notifications.
Go to your bot's webhook settings (/bot/BOT_ID/settings/developer/webhooks) and follow the form setup instructions.
Note that the setup handshake is done with GET calls. After the webhook is set up successfully all requests to your webhook will be POST.
A ticket payload will look something like this:
You can read more about the JWT token format in the Chat API section.